Policies & Support
for PawthosX One™
Written By Brendan Baker
Last updated About 4 hours ago
1. Cancellation Policies
For Vets (1099/Relief)
You may cancel shifts you’ve entered at any time.
If working in a ClinicOS hospital, the clinic may enforce its own cancellation policies (minimum notice, penalties, or trust scoring).
For Clinics
Clinics set their own cancellation rules when using ClinicOS.
PawthosX does not intervene in clinic-specific policy enforcement.
2. Data Privacy & Security
All data is encrypted in transit and at rest.
Only clinics you authorize (through invoicing or ClinicOS permissions) can access your shared information.
PawthosX does not sell or resell personal data.
3. Professional Conduct
PawthosX One is built to protect trust between independent veterinarians and clinics.
Users are expected to:
Keep profiles accurate and current.
Communicate promptly with clinics about schedule changes.
Follow professional and ethical standards at all times.
Repeated policy violations may result in account suspension.
4. Support Channels
In-App Support → Go to Settings → Support to open a ticket.
Email → support@pawthosx.com
Emergency Issues → If you cannot access your account or payments, flag as “urgent” in the support form for priority handling.
5. Feedback & Feature Requests
We actively welcome suggestions from vets and clinics.
Use the in-app support form → select Feedback/Feature Request to submit ideas directly to our team.
Many features (including Stripe/ACH payments and ClinicOS integration) were shaped by early user feedback.