Understanding the PawthosX Status Page

PawthosX maintains a public status page at:

status.pawthosx.com

This page gives clinics a clear view of platform health, service availability, regional status, active incidents, and recent stability history.

The status page is designed to help your team quickly answer:

• Is PawthosX operational?

• Is there a known issue?

• Which service is affected?

• Is the issue global, regional, or limited to one system?

• Has PawthosX already detected and responded to the issue?

Status regions and nodes

The left side of the status page allows you to view system health by region or service area.

You may see areas such as:

• Global

• United States

• United Kingdom

• Mexico

• Integrations

• Incident Logs

This helps separate broad platform status from regional or integration-specific status.

For example, a communication provider issue may affect one region or service, while the rest of PawthosX remains operational.

Platform stability

The status page includes a platform stability indicator showing how many days have passed since the last major incident.

This gives clinics a quick snapshot of recent platform reliability without needing to read every incident log.

Global operations

The Global Operations section shows the current health of major PawthosX service groups.

These may include:

• Core Systems

• Support Systems

• Payment Systems

• Communications

• Web & API

Each group may be marked as operational, degraded, experiencing an outage, or undergoing maintenance.

What each status means

Operational

The service is running normally.

Degraded

The service is available, but some functionality may be slower, limited, delayed, or partially affected.

Example: Text2Pay may be degraded while terminals and stored payments remain operational.

Major Outage

A major service is unavailable or significantly disrupted.

Example: Texting services may be down while voice services remain operational.

Maintenance

The service is undergoing planned maintenance or scheduled work.

Core Systems

The Core Systems section shows the health of the main PawthosX platform.

This may include:

• PawthosX One

• API & database services

• MCP & Artificial Presence

• Local Node & AI

• Pawsworth App

If Core Systems are operational, the main PawthosX platform is functioning normally.

Payment Systems

The Payment Systems section shows payment-related service health.

This may include:

• Terminals

• Text2Pay

• Stored Payments

A payment service can be degraded without all payment services being down.

For example, Text2Pay could be degraded while terminals and stored payment methods remain operational.

Communications

The Communications section shows the health of messaging and voice services.

This may include:

• Texting Services

• Voice Services

A communication issue may affect client texting, SMS notifications, voice services, or related communication workflows.

Incident detection and updates

When PawthosX detects a service issue, the status page may show an incident banner with the affected systems and the latest update time.

For all major outages that occur between 6am-10pm you will hear from the PawthosX team and receive updates within 60 minutes of the issues start time.

Some incidents may include system-generated analysis, automated monitoring notes, or engineering response updates.

This helps clinics understand whether PawthosX is already aware of the issue and actively responding.

When to check the status page

Check status.pawthosx.com when:

• PawthosX is slower than expected

• Text messages are delayed

• Payments are not processing normally

• A client communication feature is not working

• A regional service appears unavailable

• Your team wants to confirm whether an issue is known

What to do during an outage

If the status page shows a known issue, PawthosX is already monitoring or responding to the incident.

Clinics should continue using available unaffected workflows when possible.

If your team is experiencing an issue that does not appear on the status page, contact PawthosX Support so the team can investigate.

Our commitment

PawthosX is built for veterinary operations, where downtime and confusion can affect real clinic flow.

The status page exists so clinics do not have to guess.

When systems are healthy, degraded, or disrupted, PawthosX aims to communicate clearly, update quickly, and keep teams informed