Every alert is routed through MCP, shaped by Persona Engine, and delivered only where it matters.

You decide what’s urgent, who sees it, and how fast it arrives.

What Alerts Are Available

🔴 TriageAI Alerts

Real-time triage flags sent to your chosen channel.

• Red, Yellow, Green, Blue alerts

• ETA + case summary (if available)

• High-risk breed notifications (BRS)

📄 Atlas + Atlas Flowboard Updates

Operational awareness for the clinical team.

• Status changes

• Case routing updates

• Queue movements

• “Ready for DVM” or “Ready for Discharge” flags

• Timer-based alerts (long waits, overdue checks)

🧪 CarePlanAI & RXGuard Alerts

Clinical support prompts.

• Medication safety warnings

• Drug interactions

• Follow-up tasks

• Missing or contradictory plan elements

📦 SupplyRoom Alerts

Supply & medication triggers.

• Low stock thresholds

• Controlled substance logs hitting zero

• Expired items

• Receive-log confirmations

🕔 PulseCheck Signals

Operational calm indicators.

• Load spikes

• Bottlenecks forming

• Space/time strain

• End-of-day summaries

• Team morale pattern flags (if enabled)

📬 Discharge & RDVM Alerts

Communication + follow-up.

• Discharge summary ready

• RDVM report generated

• Callback needed

• Client communication failed (email bounce/SMS failure)

How to Set Up Alerts

1. Connect Your Messaging Tools

Admin → Notifications

• PawthosX One

• ClinicOS Notifications

Admin → Integrations

• Slack

• Microsoft Teams

• SMS

• Email (system-level)

Select your destination channels:

• #triage-alerts

• #atlas-updates

• #inventory-log

• #shift-ops

2. Choose Your Alert Sources

Each module lets you set severity + delivery method.

Examples:

• TriageAI → Red + Yellow to Slack; Green internal only

• Atlas Flowboard → overdue timer flags to #ops

• SupplyRoom → Controlled meds to #medical

• PulseCheck → End-of-day summaries to managers only

All settings are role-aware — different teams can receive different alert types.

3. Configure Text Alerts (SMS)

(SMS features depend on your clinic’s compliance profile and are rolling out in phases)

Admin → Messaging → SMS

Add:

• Clinic main SMS number

• On-call DVM rotation

• Backup contact (practice manager or medical lead)

Enable:

• TriageSMS

• DischargeSMS

• InventorySMS

• Custom templates

Custom Templates

Templates support variables for species, breed, room, ETA, and severity.
Here are examples tuned to PawthosX’s tone:

🔴 Red Triage Alert

🚨 Red Triage: 4 y/o Boxer — active seizure. ETA 15 min. Route to Atlas Room 2.

📦 Inventory Threshold Alert

⚠️ Inventory Flag: Controlled med (Hydromorphone) logged as empty. Review & restock.

🧪 RXGuard Safety Alert

⚕️ RXGuard Check: Potential interaction flagged between NSAID + steroid. Review before finalizing.

🕔 PulseCheck End-of-Day

📊 PulseCheck Summary: 14 cases > 3hr, load spike at 3:45pm, 2 bottlenecks addressed. Tomorrow projection: normal.

FAQ

Can I disable all alerts for a specific role?

Yes.
Under Admin → Roles & Access, you can define which roles hear about which events.

Can alerts be sent by email instead of Slack/SMS?

Yes — but email is best for summaries, not rapid updates.
Slack/SMS are preferred for real-time operational alerts.

Can alerts be routed through MCP?

All alerts already run through MCP for safety, consistency, and prioritization before delivery.

Does B.O.N.D. send client alerts from these modules?

Client communication is separate and handled by B.O.N.D., using templates shaped by Persona Engine.

Staff alerts → your internal channels.
Client alerts → B.O.N.D.