Getting Help, Tracking Tickets, and Submitting Feedback
PawthosX gives clinics three separate places for support, learning, and product feedback.
Written By Brendan Baker
Last updated About 6 hours ago
Each one has a different job.
Help Center
Use the Help Center when you need instructions, walkthroughs, setup guidance, or answers about how PawthosX One works.
Help Center: help.pawthosx.com
The Help Center is best for:
Learning how to use PawthosX One
Finding setup guides
Reviewing feature walkthroughs
Sharing training resources with your team
Understanding workflows before submitting a support ticket
If you are not sure how something works, start here.
Support Tickets
Use the support ticket portal when something needs action from the PawthosX team.
Support Tickets: tickets.pawthosx.com
Tickets are best for:
Reporting an issue
Asking for help with a specific workflow
Requesting troubleshooting
Submitting a clinic-specific support need
Tracking the status of an open request
Following up with the PawthosX support team
When submitting a ticket, include as much detail as possible, such as the patient, client, invoice, visit, user, device, or workflow involved.
Screenshots, screen recordings, and exact steps are helpful when available.
Feedback and Changelog
Use the feedback portal when you want to suggest an improvement, request a feature, vote on ideas, or follow what has shipped.
Feedback and Changelog: feedback.pawthosx.com
The feedback portal is best for:
Submitting product ideas
Requesting workflow improvements
Voting on feature requests
Tracking clinic-requested enhancements
Reviewing shipped updates
Following the PawthosX changelog
This is not the same as support.
Support tickets are for help with something specific.
Feedback is for improving the product over time.
Which One Should I Use?
Use the Help Center if you need to learn how something works.
Use Support Tickets if something needs help, review, troubleshooting, or action from PawthosX.
Use Feedback and Changelog if you want to suggest an improvement, vote on a request, or see what has been released.
Simple Version
Help Center = learn how it works.
Support Tickets = get help from PawthosX.
Feedback and Changelog = request improvements and follow what shipped.
Other Options:
On all PawthosX business and marketing websites, we have the support center.
🇺🇸 - https://pawthosx.com/support | For PawthosX Payments: 302-294-7911 ×3 or support@pawthosx.vet
🇬🇧 - https://pawthosx.co.uk/support | from the UK:
+44 (20) 4621 9073 ext 3 | or UKsupport@pawthosx.vet
By going to these sites, you will find support emails, phone numbers, and additional options for support.