The Pawsworth App— Your Clinic’s Client-Facing Companion to ClinicOS / One
The MyPet App is the client-facing portal connected directly to ClinicOS.
Written By Brendan Baker
Last updated About 7 hours ago
It centralizes communication, scheduling, medication management, and payments in one place — giving clients a clear, simple way to manage their pet’s care while reducing phone traffic and manual work for your team.
The app is fully branded to your clinic, not PawthosX, so clients experience it as a seamless extension of your hospital.
What Clients Can Do in the MyPet App
1. Book Appointments
Clients can:
request appointments
confirm available openings
receive automated confirmations & reminders
All appointments sync directly into your ClinicOS schedule — no double entry.
2. Two-Way Communication
Clients can message your team securely for:
updates
clarifications
post-visit questions
quick triage guidance
All messages are stored in the client’s ClinicOS record for continuity.
3. Medication Requests
Clients can:
request prescription refills
track approval status
see when prescriptions are ready
receive notifications automatically
Important:
All refill requests still require full provider verification.
RXGuard assists with checks — it does not replace clinical judgment.
4. Online Pharmacy & Orders
Clients can browse and request:
medications
preventatives
diets
refillable products
Requests can be set for:
clinic pickup
scheduled delivery
same-day delivery (where offered)
Your team reviews each request in ClinicOS before fulfillment.
5. In-App Payments
Clients can:
pay invoices
complete deposits
approve estimates
store cards for faster checkout
settle balances ahead of appointments
Payments sync into:
ClinicOS Payments
PawthosX Business Presence & Payment Reconciliation
No additional hardware required.
6. Home Delivery Requests
Clients can request delivery for:
medications
refills
diets
specialty orders
These appear in Workflow for staff review, processing, and dispatch.
Why It Matters
For Clients
Fewer calls
Faster responses
Transparent scheduling & refills
Convenient payment options
Everything in one app
For Clinics
Less phone traffic
Fewer manual refill calls
Smoother checkout
Better compliance on reminders and refills
Cleaner workflows
For Teams
Every action flows directly into ClinicOS:
no re-entry
no switching systems
no manual copy/paste
The app reduces load — not adds to it.
How MyPet Works with ClinicOS
Scheduling
Appointments requested through the app appear directly in your ClinicOS calendar.
Medication Requests
Refill requests enter Workflow for review.
RXGuard surfaces safety checks, but providers must verify all prescriptions before approval.
Payments
In-app payments sync immediately to:
patient record
invoice
Payment Reconciliation
Communication
Every message is logged to the client’s interaction history and accessible to all team members.
Delivery Requests
These appear in Workflow with status tags for:
pending
approved
ready
out for delivery
Staff update each step inside ClinicOS.
Example in Action
A client needs a refill for Fluffy’s allergy medication:
Client opens MyPet → Medication Requests → Refill
Selects Home Delivery
Request appears in ClinicOS Workflow
RXGuard surfaces safety checks; provider verifies dose, history, and appropriateness
Client pays in-app using stored card
Medication is dispensed, logged, and queued for delivery
E-DEA Logs update (if controlled) and inventory adjusts automatically
All events sync automatically — no phone call required.
Branding & Client Experience
The MyPet App is white-labeled for your clinic.
Clients see:
your hospital name
your logo
your colors
your messaging
The app feels like a natural extension of your hospital — not a third-party tool.
Important Notes
⚠️ Medication approvals always require provider verification.
RXGuard may assist with checks, but the provider is legally responsible for dose, drug selection, and DEA accuracy.