How to Clear Your Browser Cache (Fix Loading & Display Issues)

Clearing your cache forces your browser to load the latest version — which resolves most issues quickly.

What is cache (and why it causes issues)?

Your browser saves temporary files (cache) to speed things up.
But when those files become outdated, they can:

• Show old data

• Break features or buttons

• Cause login or loading issues

Clearing cache resets things back to a clean state.

Before You Start

• You may be logged out of websites after clearing cache

• This will not delete your saved passwords (unless you choose to)

Google Chrome (Desktop)

1. Open Chrome

2. Press Cmd + Shift + Delete (Mac) or Ctrl + Shift + Delete (Windows)

3. Set Time range to All time

4. Check:

   • Cached images and files

5. Click Clear data

6. Restart your browser

Microsoft Edge (Desktop)

1. Open Edge

2. Press Ctrl + Shift + Delete

3. Set Time range to All time

4. Check:

   • Cached images and files

5. Click Clear now

6. Restart your browser

Safari (Mac)

1. Open Safari

2. In the top menu, click Safari → Settings (or Preferences)

3. Go to the Advanced tab

4. Enable “Show Develop menu in menu bar”

5. Close settings

6. In the top menu, click Develop → Empty Caches

7. Restart Safari

iPhone / iPad (Safari)

1. Open Settings

2. Scroll down and tap Safari

3. Tap Clear History and Website Data

4. Confirm

Android (Chrome)

1. Open Chrome

2. Tap the three dots (⋮) in the top right

3. Tap History → Clear browsing data

4. Set Time range to All time

5. Check:

   • Cached images and files

6. Tap Clear data

Still having issues?

If clearing cache doesn’t fix it:

• Try a different browser

• Try an incognito/private window

• Make sure your browser is up to date

If the issue continues, reach out to support and include:

• What you were trying to do

• Your device + browser

• A screenshot if possible

Quick Tip

If something suddenly “breaks,” cache is usually the culprit.
Clearing it takes 30 seconds and fixes most problems instantly.